Return, Refund, and Cancellation Policy

Effective Date: June 20, 2026

Location of Operations: USA

Thank you for shopping with us. Because our products are uniquely custom-made and made-to-order specifically to your requested specifications, we maintain a strict policy regarding returns, refunds, and cancellations. Please review these terms carefully prior to completing your purchase.

1. Strict "All Sales Are Final" Policy

Because production resources, materials, and labor are allocated to your unique order immediately upon payment confirmation, we do not accept returns, exchanges, or requests for refunds for any custom-made or made-to-order items.

Once an item has entered production, it cannot be resold to another consumer. By checking the agreement box at checkout and completing your purchase, you explicitly acknowledge and agree that your order is non-refundable and non-returnable.

2. Sizing, Measurements, and Customer Errors

  • Customer Responsibility: You are solely responsible for ensuring that all selections, dimensions, measurements, colors, and design options submitted at checkout are accurate.

  • No Refunds for Sizing Errors: We manufacture all items strictly according to the specifications provided by the customer. We will not issue refunds, accept returns, or provide complimentary alterations if an item does not fit or satisfies your personal preferences due to incorrect data provided during ordering.

3. Limited 24-Hour Cancellation Window

We recognize that mistakes happen during the ordering process. We offer a strict twenty-four (24) hour window from the exact timestamp of your purchase to request a modification or cancellation of your order.

  • To request a cancellation within this period, you must contact us immediately at [customerservice@patitascoquestas.com] with your order number.

  • Once this 24-hour window has expired, the order is locked into our production schedule, and cancellations or modifications are absolutely prohibited under any circumstances.

4. Defective, Damaged, or Incorrect Items

We take immense pride in our craftsmanship. In the rare event that an item arrives materially defective, physically damaged due to transit, or completely different from the specifications you selected at checkout, we will remedy the situation under the following strict protocol:

  • 48-Hour Inspection Deadline: You must inspect your package immediately upon delivery. Any claims for defects, damages, or fulfillment errors must be reported to us in writing within forty-eight (48) hours of the carrier's marked delivery timestamp.

  • Required Documentation: Your claim must include your order number, a detailed written description of the issue, and clear, well-lit photographic evidence highlighting the defect or damage.

  • Remedy: If we verify that the defect or damage occurred prior to delivery or was a manufacturing error on our part, we will, at our sole discretion, either repair the item, manufacture a replacement at no cost to you, or issue a store credit. Cash or credit card refunds will only be issued if a replacement is physically impossible to produce.

5. Chargeback Protection and Dispute Prevention

We are committed to resolving any legitimate consumer complaints directly and fairly. By completing a purchase on this website, you agree to the following dispute prevention terms:

  • Good Faith Resolution: You agree to contact us via email to attempt to resolve any product dissatisfaction or delivery issue prior to initiating a formal chargeback dispute with your credit card provider or banking institution.

  • Policy Acknowledgment: In the event that a chargeback is initiated, this document will be submitted to the processing bank as binding evidence of your pre-purchase acknowledgment and agreement to our "All Sales Are Final" policy for custom-made physical goods.